What should I do if I receive the wrong item or a defective perfume/fragrance?

Scentsational apologizes that you received the wrong item or a defective perfume, fragrance, gift set or deodorant. Please call us on +234 809 325 9000 or email hello@scentsational.com.ng

I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Other forms of payments will take 3 business days


I haven’t received my order, how do I check my order status?

Please call us on +234 809 325 9000 or email hello@scentsational.com.ng

I can’t find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

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